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What is the usual delivery time for products ordered from Lekiaan?

Whenever an order is placed on our website for tables, TV units, mirrors, shelves, etc., we take about 15-20 days to deliver the product. For customised products and large items like sofas, beds, wardrobes, kitchen cabinets, etc., we take about 6-8 weeks to deliver.

Do you charge extra for delivery? What are your charges?

We provide free delivery throughout India except some regions which are not covered by our logistics partners. Kindly check with our helpline to check if your locality is covered under our delivery area. We  will charge extra amount to deliver in ODA (Outside Delivery Area).  

How do I confirm that my order has been placed after paying for it on the site?

Once items are ordered online on our website, a confirmation page will appear on your screen, confirming the order. An email with the order details will also be immediately sent to your registered email id or the email provided while booking. Incase you do not receive the email confirming the order, please call us on +91 9820664496 or drop us an email at lekiaan@siangroup.com. We will send subsequent emails when your product is processed, shipped and also tracking information when available.

What is the process for tracking my order after placing the order?

Your order status is intimated to your via emails and SMS at every step in the production process. An email is sent to you when the order is placed, production starts and when order is ready for shipping and once it is shipped. Details of the shipping along with tracking number will also be sent to you. You can track your order through eg. Fedex website on the ‘Track your order’ link. For any further details or queries, kindly get in touch with us on +91 9820664496 Monday to Saturday between 10 a.m. and 6:30 p.m. or you can also drop us an email on lekiaan@siangroup.com.

I have ordered two products showing different shipping times. When will I receive the products?

All products on our site may have different delivery times, based on demand and availability. For example, products like side tables are delivered within 10-15 days whereas sofas may take about 6 weeks while beds could take 8 weeks for delivery. Therefore, if all these are ordered together, you will receive each of the products separately as per the shown delivery time. Alternatively, you can choose to get all products delivered at the same time which will be done at the time of the last product delivery. So in the above case, if your bed is coming after 8 weeks and you want all items to be delivered together, you can indicate that to the customer care representative on our helpline and we will deliver all products at the same time.

Does one need to sign for the delivery?

Yes, you will be asked to sign the delivery form or the proof of delivery copy, to confirm that the products were delivered to you properly without any defects or damages. If any issue with the product, contact the customer case on +91 9820664496 immediately for assistance.

What if I am not at home when the package arrives?

You mostly should get a call from the courier company/logistics partner to confirm your availability for order delivery. However, we do not have a direct control over the courier/logistics partner and we cannot guarantee that they will always act in a certain manner or will necessarily call before heading out to deliver your order. In rare cases, if you are unavailable to accept the delivery at the given address, they will leave a notice/message notifying you of an alternative delivery date/time slot or a pick-up arrangement. We also request you to kindly give us the correct address and phone numbers at the time of order placement and also inform us in advance if you are going to be travelling or unable to accept delivery on certain days, so we can plan the shipping and delivery as per your convenience.

My order was due to be delivered by now but has not been delivered yet. What can I do?

For ready items like side tables, paintings, etc. we take about 10-20 days to deliver the product. For customised products like sofas, beds, etc. we take 4-6 weeks to deliver the product. You can check the estimated delivery time for your area by entering your pincode on the product page. Kindly note, this is only an estimated date of delivery. Your order status will be intimated to you via emails at every step. If you are having trouble receiving the emails or if you haven’t received any updates, please get in touch with our customer care immediately on +919820664496. You can call us anytime between Monday to Saturday between 10 a.m. and 6:30 p.m. or drop us an email on lekiaan@siangroup.com.

Will the products be delivered at my house? What if I stay on the 9th floor and the lift is not working? 

The delivery person/s will deliver the products to your building premises or wherever it is physically possible to deliver the product. For higher floors, especially in buildings which do not allow the use of the lifts, we are not equipped to deliver the products to your doorstep. You are thus requested to arrange for manpower in advance to get the large products to the higher floors. The responsibility of our logistics partner is to deliver the products to the ground floor of your building. In case you need us to deliver the product to the higher floors without a lift, extra charges will be applicable and you will need to notify us, in advance on our customer care helpline, to enable us to make necessary provisions wherever and whenever possible.

I had booked a table for my office but I want to get it delivered to my house. How do I change the shipping address?

We would request you to call our customer care on +91 9820664496, Monday to Saturday between 10 a.m. and 6:30 p.m. or drop us an email with order details and changes required. We will do our best to help you with the change of address, provided the product has not already been shipped and despatched by our logistics partner.

How do I install furniture after buying it from Lekiaan?

Most of our furniture does not require any assembly or installation. But some products like sofas, certain chairs may require very minimal assembly like screwing the round legs to the sofa base, etc. This can be done even without the aid of any major tools. Whenever, any nuts, bolts or allen key screens are used, they are provided with the required spanner or allen key to help with the installation. We currently do not provide assembly service. However, detailed assembly instructions if any that are required are provided along with the product.

How do you ensure the products are not damaged during transportation?

We understand that transit is unpredictable and there is multiple people handling the product. Thus for the safety of your product, we secure most of the products in wooden crates. We understand that the crates make the packaging heavy and bulky, but it is absolutely essential to ensure the safety of your product. The customers are requested to open the goods themselves and inspect the product on delivery. Any defect or damages must be reported to the delivery person and to the Lekiaan customer care immediately. The description of defect/damage should be mentioned on the proof of delivery. Please note that the delivery personnel are not obliged or authorised to open the furniture and packaging. Please note, their duty is to deliver the goods to the customer and they are not directly employed by Lekiaan. You are requested to understand this and co-operate with them and not force them to open the crates, packages, etc.

Will I receive all the items in my order at the same time?

For your convenience, furniture items and other accessories ordered at the same time are usually held for single delivery, and shipped when all items on order are available. In some cases, the items that ship via courier may ship separately, at no extra charge so there is no delay in receipt of your order.

Do you ship overseas?

Unfortunately we only ship within India at the moment.

I want to gift this product to someone. Can you gift wrap it for me?

Yes, we can gift wrap products for you at some additional cost. Kindly contact customer care for the same.

Can you ship my order through a specific courier company?

We have tie-ups with reputed shipping companies to ensure fast and safe delivery of the products. Logistics partners are chosen depending on various factors like service availability, prompt delivery, etc.

My staircase is too small for the bed to be brought in. Can you bring it in parts and assemble it here?

Measurement of furniture/packages is the customer’s responsibility and we encourage buyers to study the sizes mentioned on the product page carefully and see if the furniture that you want to order fits into your stairway, door entry, etc. Please note that any failed delivery due to any such reasons or unavailability will be responsibility of the buyer. Any subsequent attempts to deliver the goods will be charged extra by Lekiaan or the logistics partner. We also request you to kindly provide correct shipping details and phone numbers so it is easier to co-ordinate shipping and delivery as per your convenience. If you are travelling and will be unavailable on the contact number, kindly inform us in advance so that we can plan the shipping and delivery accordingly. One tip is to open the packaging to see if the furniture can pass through once it has been opened. You can also try and remove seats, cushions, detachable legs to make the products lighter and easier to move along the stairways. These can be easily re-assembled in your living room or the final location without much hassle.

Can you expedite my shipment?

We try our best to complete the order as soon as possible without compromising on quality and durability. We usually ship across the items as soon as they are ready for despatch. Our shipping timelines are decided keeping in mind the time it might take to have the item made, checked, packed and dispatched. Therefore, we really do not have the ability to expedite your shipments.

Shipping timeline has passed, however my product has not been shipped.

We sincerely apologise for the delay. If your product has not been shipped on time, kindly contact our customer care team. We will immediately look into the issue and take steps to ensure that you will receive your product soon.

The tracking number I have received is incorrect. What do I do?

Usually courier companies take up to 48 hours to update their system with details of the AWB number. If you package was shipped recently, tracking might only become available after 24-48 hours. We request you to retry the AWB number after 24 hours. If it has been more than 48 hours since you received your AWB number, we request you to contact our Customer Service team immediately.

My order has been shipped, but I have not received my order.

It takes between 7-10 working days from the date of shipment for the order to be delivered at your doorstep. Usually packages arrive on or shortly after the estimated delivery timeline, please allow an additional day or two for the order to be delivered. Please feel free to contact our Customer Service team and we will ensure that your order reaches you.

Why does my shipment status show as Return to Origin (RTO)?

Shipments are reflected as RTO (Returned To Origin) under the following circumstances:

• You were not available when the courier person reached your address
• The address provided was insufficient
• You were not contactable on the number you provided
• You refused to accept the delivery
• You did not have the payment ready for COD orders

In case you wish for us to ship the item again, please get in touch with our Customer Service team for a quick resolution.

My shipment shows delivered but I have not received it.

Please see if someone else accepted delivery, check with family members, neighbours, security, the mail room, reception, and anyone else who may have accepted the delivery. If you are not able to track the whereabouts of the item, please contact our Customer Service team and we will assist you.

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