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RETURNS AND REFUNDS


If you receive a damaged/defective product or a product does not comply with the specifications as per your original order, please get in touch with the customer service at the call centre.


Upon receiving your complaint, Lekiaan shall verify the authenticity and the nature of the complaint and if Lekiaan is convinced that the complaint is genuine, Lekiaan will take further steps for replacement. If the complaint is frivolous or baseless, Lekiaan reserves the right to take legal actions against you and you will be solely liable for all costs incurred by Lekiaan in this regard.

 


In order to return any products, you are required to comply with below mentioned conditions, viz:

Please notify Lekiaan of receipt of a damaged/defective product/service within 48 hrs of delivery to you. If you are unable to do so within 48- hrs, Lekiaan shall not be held liable for the failure to replace the order; *

Products should be unused; *

Lekiaan will arrange pick-up of the damaged/defective product through its own logistics partner. If Lekiaan is unable to do so, Lekiaan will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Lekiaan;

Products should be returned in the original packaging along with the original price tags, label, barcodes, user manual, warranty card and invoices etc;

It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
The returned products are subject to verification and checks by Lekiaan in order to determine the legitimacy of the complaint/return. If the claim is not legitimate, you will be required to bear the shipping costs for the product.

These conditions will not apply to products where the defects could not, using reasonable diligence, have been discovered, at the time of delivery.

If a product is duly accepted by Lekiaan, the value of such product, as originally paid by you will be refunded to you. Refund will be processed based on the mode of payment and Lekiaan or the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts or provide you with a cheque in this regards.

 

 

Refunds will be subject to the following:

Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Lekiaan;

For cash on delivery payments, you will be provided with refund cheque.

If the product can be repaired by service centre, Lekiaan will get the same repaired and send it back to you.

A promo code, once used shall not be refunded in case of cancellation of order either by customer or Lekiaan.

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